Terms & Conditions
1. Secure Internet Commerce:
All information placed in your orders is processed through our secure server. We utilize the newest industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us.
The personal information provided to us will remain confidential and be used solely to communicate better with you.
2. Payment Options:
Payment is only possible with Credit Card. We accept VISA, Master Card and American Express.
3. Shipping information:
Shipping is carried out with Deutsche Post/DHL.
Shipping costs are calculated per weight and for 3 different areas:
- Germany
- Europe
- World
The delivery times in Germany usually vary between 2-5 working days, in Europe between 2-10 working days and for overseas 7-17 working days, depending on the product. The estimated delivery times include handling time and exclude weekends, also there may, on occasions, be delays caused by unforeseen problems.
4. Sales Tax:
As we are a European Intergovernmental Scientific Institution we do not charge Value Added Tax (VAT).
5. Customs
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. You must comply with all laws and regulations of the country in which you are receiving the goods.
We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
6. Return Policy:
Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise is not the ordered one or if it has been damaged in shipment. If this is the case you may return the merchandise at our expense. Opened and undamaged merchandise may be accepted for exchange within fifteen (15) days from the receipt date on the invoice and with prior approval.
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